Return and Exchange policy

At streetpulse.pk, we want you to shop with confidence.
Whether you changed your mind, ordered the wrong size, or just don't love the pair — we've got you covered.

Inspect Before You Accept

You are welcome to open and inspect your parcel in front of the delivery rider before accepting it. If the item appears damaged upon opening, please return it to the rider immediately and refuse the delivery.

Please note: This option is available where Leopards Courier is the delivery service. If Leopards is not available in your region, a different courier may be used and on-the-spot inspection may not be possible.

We do not accept return or exchange claims for damaged items after the delivery has been accepted. If your order arrives damaged, please refuse it at the door.

Damaged Item Claims (Non-Leopards Deliveries)

If your order was delivered by a courier other than Leopards and you wish to make a damaged item claim, video proof is required. Please follow these guidelines:

  • Record yourself opening and inspecting the parcel from start to finish, in one continuous shot.

  • The video must show the sealed parcel before opening and the full unboxing process.

  • Edited videos will not be accepted as valid proof. Only original, unedited footage will be considered.

  • Submit the video along with your claim within 2 days of delivery.

Returns

  • We accept returns for reasons such as change of mind or wrong size.

  • You must contact us within 2 days of delivery to request a return.

  • The shoes must be unused, in their original condition, and with packaging.

  • Once we receive and inspect your return, we will then refund you.

  • Delivery charges are non-refundable.

Exchanges

  • Need a different size or pair? No problem.

  • You can request an exchange within 2 days of delivery.

  • streetpulse.pk will cover one re-shipping cost for your first exchange if the item is 5000 rupees or higher.

  • If a second exchange is requested, shipping both ways will be paid by the customer.

  • The replacement pair will be sent once the returned item is received and approved.

Non-Returnable Items

  • Items marked Sale cannot be returned or exchanged.

How to Start

Email us at support@streetpulse.pk or message us on our socials within 2 days of receiving your order:

Include your order number, photos (if needed), and whether you want a return, refund, or exchange — our team will handle the rest.